Privacy Policy

1. Who We Are

This Privacy Policy applies to EC El Cerrito Fence, a fence contractor located at 1305 Everett St, El Cerrito, CA 94530. Our website is elcerritofence.com and you can reach us at sales@elcerritofence.com.

We respect your privacy. This policy explains what information we collect, how we use it, and what your rights are. If you have questions, please contact us directly.

2. Information We Collect

Information You Provide Directly

When you fill out a contact form on our website, you may provide:

• Your name
• Your email address
• Your phone number
• Your property address or general location
• A description of your project or request

We only collect information you choose to give us. You are never required to provide more than your name and a way to reach you.

Information Collected Automatically

When you visit our website, standard server logs and analytics tools may automatically collect:

• Your IP address (anonymized where possible)
• Browser type and version
• Pages visited and time spent on each page
• Referring URL (the page you came from before ours)
• Device type (desktop, mobile, or tablet)

Cookies

Our website may use cookies - small text files stored in your browser - to remember preferences and understand how visitors use the site. We use cookies for analytics purposes only and do not use them to identify you personally. You can disable cookies in your browser settings at any time, though some features of the site may not work as expected if you do.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiry and schedule a free on-site estimate
• Communicate with you about your project before, during, and after the job
• Follow up if we need clarification about your request
• Understand how visitors use our website so we can improve it over time

We do not use your information for automated marketing. We do not add you to email lists without your consent. We do not sell, rent, or trade your personal information to anyone.

4. Third-Party Services

Our website uses a small number of third-party services to function properly:

• Tally.so - We use Tally to power our contact form. When you submit the form, your information is transmitted to Tally and then shared with us. Tally has its own privacy policy available at tally.so.
• Vercel Analytics - We use Vercel to host this website. Vercel may collect anonymous, aggregated usage data. No personally identifiable information is collected through this service.
• Google Maps - Our contact page embeds a Google Maps iframe to display our office location. Google may collect data when you view or interact with the map. Google's privacy policy applies to that interaction.

We choose third-party services carefully and limit what data is shared. We do not allow third parties to use your data for their own marketing purposes.

5. Data Retention

We keep contact form submissions and customer communications for as long as they are needed to complete your project and handle any follow-up questions. We do not retain personal information indefinitely. If you would like us to delete your information, contact us at sales@elcerritofence.com and we will remove it from our records within a reasonable time.

6. Data Security

We take reasonable steps to protect the information you share with us. Our website uses HTTPS encryption for all data in transit. We limit access to customer information to team members who need it to do their job. However, no system is completely secure, and we cannot guarantee absolute security of any data transmitted over the internet.

7. Your Rights

You have the right to:

• Request a copy of the personal information we hold about you
• Ask us to correct inaccurate information
• Ask us to delete your information from our records
• Opt out of any future communications at any time

To exercise any of these rights, email us at sales@elcerritofence.com. We will respond within 10 business days.

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what categories of personal information we collect and the right to opt out of the sale of personal information. We do not sell personal information. For CCPA-related requests, use the same email address above.

8. Children

Our website and services are intended for adults. We do not knowingly collect personal information from anyone under 13 years of age. If you believe a child has submitted information through our site, contact us and we will delete it promptly.

9. Changes to This Policy

We may update this privacy policy from time to time. When we do, we will revise the effective date at the top of this page. Continued use of our website after a change is posted means you accept the updated policy. We will not make changes that materially reduce your rights without giving clear notice.

10. Contact Us About Privacy

If you have any questions about this privacy policy or how we handle your information, please reach out: